FAQ

General

Website and ordering

How do I use this website?

How do I place an order?

What do I need before I place my order?

How do I pay on the website?

CAN I CHANGE/CANCEL MY ORDER AFTER I’VE PLACED IT?

WHAT IS THE CURRENT STATUS OF MY ORDER?

I HAVEN’T RECEIVED A CONFIRMATION OR SHIPPING EMAIL?

I'D LIKE TO PLACE A BULK ORDER. HOW DO I GO ABOUT THIS?

I'D LIKE TO PLACE A CORPORATE ORDER. HOW DO I GO ABOUT THIS?

HOW DO I USE THE PROMOTIONAL CODE YOU SENT ME?

WHY DOESN’T THE CODE YOU SENT ME WORK?

RETURNS & REFUNDS

WHAT IS YOUR RETURNS POLICY?

DO I HAVE TO PAY FOR RETURNS?

WILL YOU REFUND MY RETURN POSTAGE IF MY ITEM IS DAMAGED OR FAULTY?

I RETURNED MY ORDER, WHEN WILL I GET MY REFUND?

CAN I EXCHANGE MY ORDER?

Security

IS MY INFORMATION SAFE?

WHY IS IT RECOMMENDED THAT I ENABLE COOKIES?

Registration and account

DO I HAVE TO REGISTER TO SHOP?

IF I REGISTER, WILL YOU START SENDING ME MARKETING STUFF?

HOW DO I CREATE AN ACCOUNT?

WHAT CAN I DO IF I'VE FORGOTTEN MY PASSWORD?